Customer Service

Vegetarian World Foods is not only committed to bringing the best food available to your doorsteps, we are also committed to provide a great experience in your online shopping with us. With that in mind, we have created this page to answer all your queries about us.

About Vegetarian World Foods

About Ordering

To serve you better, you can find the various categories on the top menu as well as the bar on the left. You could also search for your preferred item on the Search bar on the top right corner.

To view all products, you may click on "All Vegetarian Products产品"on the top menu or the left bar. You will then view all products on top, which you have a choice of 12, 16 or 32 items per page. Below the page are products sorted according to main categories. You can also choose to click on “See all” to view all products in that category.

Placing Orders

To order, simply click on the logo basket below the product’s picture (beside the price). Alternatively, click on the picture, you will see the details of the product and choose the quantity and “Add to Cart”.

Once you have finished shopping, simply click on shopping cart on the top right-hand corner of the page and you will be directed to cart page.

Rewards & VegePoints – as simple as 1-2-3

Vegepoints can be allocated to you only when you sign up. You get to accumulate a 7 Vegepoints the moment you sign up with us as our registered customer.

You get to redeem your points with min. $60 purchase, and every 20 Vegepoints = $1 discount.

So how do you earn the Vegepoints?

Every $12 purchase will earn you 3 Vegepoints (that’s why it’s 1-2-3)

You get to earn Vegepoints when

  1. You share an item on Facebook = 3 Vegepoints
  2. You like an item on our page = 1 Vegepoint
  3. Do a product review = 1 Vegepoint
  4. Refer a friend = 5 Vegepoints (and 1 Vegepoint when your friend signs up)
  5. Purchase $200 and above and you get additional 10 Vegepoints when you first become our Premium Customer
Step-by-Step-Guide to Claiming Your VegePoints! At the End of the Purchase, Click Shopping Cart and you will see the Cart Page just like the picture below.  

You will be able to enter the number of VegePoints you wish to claim, or use all your available points by checking on the box shown below, and click "Apply Point"  to take effect. Click on "Proceed to Checkout" to the next step.


Premium Customersget to enjoy special rates for selected products all the time. Become our Premium Customer FOR LIFE by making ONE purchase of $200.00 and above, with no registration or annual fee.

We would like to thank you for your support by offering special price for some of the products under Deal of the Week. Do keep out for them!

About Product Delivery

We would provide free delivery for every $60 purchase. Should the order fall below $60, a delivery charge of $10 will be incurred.

We have our own fleet of delivery team and we strive to deliver the goods to you within 3 – 5 working days. Our delivery timing is between 11am to 5pm, Mondays to Saturdays. We do not deliver on Sundays and public holidays.

Returns & Replacement

We would apologize if there is any product that you requested not delivered or wrongly delivered. We are committed to replace the product on the earliest available delivery slot. Should there be any defects in the product, please contact us within 2 working days for an exchange and we would work on doing a replacement as soon as possible.

Payments & Pricing

Orders made on can only be paid via Paypal. We do not accept cash on delivery.

If you do not have Paypal account, you can still pay with your Debit/Credit card. Once you have check on "I read and agree all terms & conditions" and click on "Continue to PayPal", you will be directed to page below. Simply click on "Pay with Credit or Debit Card" if you do not have PayPal Account. 


Customer Feedback

Yes we value your feedback. Please let us know your thoughts on our Contact us page.